Terms of Service

The Ground Rules for Shopping With Famkilo
These Terms of Service describe how the Famkilo website is used, when an order becomes a purchase, and how issues connected with products, payment, and delivery are handled. The website at https://famkilo.com/ is operated for online retail by Haikou Cuixi Network Technology Co., Ltd. In these Terms, “we,” “us,” and “our” refer to that company.
By using the website or submitting a purchase, you agree to these Terms to the extent permitted by applicable law. The Shipping Policy, Return & Refund Policy, and Privacy Policy provide additional information. Mandatory consumer protections always take precedence over conflicting terms.

1. Eligibility and Acceptable Use
   You must be at least 18 years old and legally able to enter into a purchase contract, or possess any authorization required in your jurisdiction. Use the site for lawful purposes. Do not attempt unauthorized access, interfere with checkout, misuse another customer's account, submit fraudulent orders, or introduce malicious software. We may take proportionate steps to safeguard the website and investigate misuse.
2. Accounts and Accurate Details
   Where customer accounts are offered, you are responsible for keeping your credentials secure. Notify us if you suspect unauthorized use. At checkout, provide a correct name, email, delivery address, and other information necessary to fulfill your purchase. If inaccurate information affects delivery, the circumstances and applicable consumer law will determine the appropriate resolution.
3. Product Listings and Availability
   We seek to give customers useful photographs, descriptions, options, and specifications. Small differences in appearance can arise from lighting or display settings. Items, prices, and available variants can change. If a material listing mistake or inventory problem affects an order, we will contact you about the appropriate options. These Terms do not restrict statutory rights regarding faulty or misdescribed merchandise.
4. Placing and Accepting Orders
   Submitting checkout information is an offer to purchase under the conditions presented for that transaction. An automated acknowledgement confirms that an order request was received; it does not necessarily represent final acceptance. An order may be rejected or canceled for a legitimate reason, including unavailable stock, failed payment authorization, a material pricing error, suspected fraud, or inability to fulfill the transaction lawfully. If we have collected payment for an order we cancel, amounts due will be refunded.
5. Prices, Taxes, and Payments
   The checkout total shows the amounts we collect for products, shipping, and applicable taxes before you authorize payment. Payment methods are those available for your particular purchase at checkout. For international orders, import duties or local charges may arise under destination-country rules. Responsibility for those charges follows applicable law and the terms disclosed during checkout.
6. Order Processing and Shipping
   The usual processing period is 1–3 business days after successful payment confirmation. Estimated transport time is 7–15 business days after dispatch. These periods are separate and are estimates rather than guarantees. The Shipping Policy explains destination coverage, shipping charges, tracking, address corrections, and delivery problems.
7. Cancellations and Changes
   Contact service@famkilo.com promptly if you need to correct or cancel a purchase, preferably before dispatch. We will make reasonable efforts to assist, but a change may be impossible once fulfillment has progressed. After dispatch, the Return & Refund Policy and mandatory cancellation or withdrawal rights govern your options.
8. Returns, Exchanges, and Refunds
   Eligible return requests can be made within 30 calendar days after delivery, subject to our Return & Refund Policy and applicable law. Once a refund is approved, we normally initiate it within 10 business days after approval, unless the law requires an earlier deadline. Repayment generally goes to the original payment method. Exchange availability depends on the item and circumstances.
9. Intellectual Property
   Original website text, graphics, photographs, and other protected materials may be subject to intellectual property rights. You may browse and use the store for ordinary personal shopping. Commercial copying, exploitation, or redistribution of protected material without authorization is not permitted unless allowed by law. Third-party brands and trademarks belong to their respective owners.
10. Outside Services and Links
    Payments, delivery, and commerce infrastructure may involve independent service providers. A linked website or a provider used for a transaction may publish its own terms. Our use of providers does not eliminate responsibilities that mandatory consumer law places on us as a seller.
11. Privacy and Security
    The Privacy Policy explains the processing of personal information connected with browsing, purchases, and customer communication. Do not attempt to defeat website security measures or access information that does not belong to you. Processing requiring consent is subject to applicable consent requirements.
12. Service Availability and Liability
    Maintenance, network disruptions, and circumstances outside reasonable control may interrupt the website. Any limitation of liability is effective only to the extent permitted by law. Nothing in these Terms excludes mandatory warranties, remedies for nonconforming products, or liability that cannot legally be limited.
13. Governing Law and Jurisdiction
    These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict of law rules. Any dispute arising out of or in connection with these Terms shall be submitted to the competent courts located in Haikou City, Hainan Province for resolution.
14. Updates and Resolving Concerns
    We may revise these Terms when services or legal duties change. Updated wording will be displayed on the website, with additional notice where required. If you experience a problem with a transaction, please contact us; doing so does not remove your right to pursue any legally available remedy.
15. Business Information
    Operating Company: Haikou Cuixi Network Technology Co., Ltd.
    Unified Social Credit Code (USCC): 91460000MAKCJ78X81
    Company Address: Room D020, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province
    Support Email: service@famkilo.com
    Contact Phone: +86 15924631587
    Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
    Website: https://famkilo.com/
    Last updated: November 11, 2026