Privacy Policy
What a Shopping Visit Tells Us—and What It Doesn't
Someone who reads a product page is not in the same position as someone who places an order or contacts support. The information involved is different, and so are the reasons for using it. This policy follows those different moments to explain how Famkilo handles information about visitors and customers.
Last updated: November 11, 2026
This Privacy Policy applies to the website at https://famkilo.com and communications associated with purchases or customer support. Haikou Cuixi Network Technology Co., Ltd. is responsible for information processed in operating Famkilo, while certain service providers may have their own responsibilities under applicable privacy law.
1. Before You Identify Yourself
Browsing can generate technical information such as your IP address, browser and device characteristics, operating system, language settings, approximate location derived from technical data, referral information, and the pages or products viewed. Shopping-cart activity and identifiers stored by cookies or similar technologies may also be involved.
This information can help run the storefront, maintain sessions, understand technical problems, protect transactions, or support optional measurement and advertising functions where used. Not every category is collected through every feature or for every visitor.
2. When You Give Us Purchase Details
At checkout, the information needed for a transaction may include your name, email address, telephone number, billing and shipping addresses, delivery instructions, selected products, quantities, order number, and payment or fulfillment status. These records help us complete a purchase, communicate about shipment, address a problem, and meet lawful recordkeeping duties.
Payment methods are presented at checkout. The payment provider may process card details or other credentials needed to authorize and protect a transaction under its own privacy terms. We may receive confirmation, transaction references, or refund status without needing your full payment credentials in customer service messages.
3. When You Ask for Help
A contact-form submission or email may contain your contact details, message, purchase references, and any photographs or documents you choose to share. We use relevant information to respond, investigate delivery concerns, arrange an appropriate remedy, and maintain records of the interaction. Please do not send passwords, complete card numbers, or security codes in ordinary messages.
4. When You Sign Up for Emails
The website offers an email subscription feature. If you subscribe, your email address and associated preferences may be used to send store announcements, product news, and offers in accordance with applicable marketing law. You can unsubscribe through an option in promotional messages where available or by contacting us.
Stopping promotional emails does not ordinarily stop essential order updates or messages required to resolve a customer request.
5. Reasons for Processing
We use relevant information for different purposes:
- Completing purchases: receiving orders, recording transaction results, coordinating delivery, and providing order updates.
- Assisting customers: responding to questions and reviewing cancellations, returns, or refunds.
- Keeping shopping functions available: supporting checkout, carts, customer accounts where offered, and technical stability.
- Preventing misuse: detecting suspicious activity, protecting accounts, and investigating security concerns.
- Complying with obligations: keeping records required for accounting, taxation, consumer protection, or legal claims.
- Understanding service performance: evaluating technical errors and website operation where the processing is lawful.
- Communicating and advertising: providing opted-in marketing or supporting advertising-related measurement and personalization where enabled and permitted.
Information collected for one purpose is not automatically necessary for every other purpose.
6. Legal Grounds, Where the Law Requires Them
The legal basis for processing depends on its purpose and the jurisdiction. A purchase may require processing to perform a contract; financial records may be needed to meet a legal obligation; reasonable fraud prevention may rest on legitimate interests where permitted; and some non-essential tracking or marketing may require consent.
Where consent is the relevant legal basis, you may withdraw it for future processing. Withdrawal does not invalidate earlier lawful activity or processing that has a different lawful basis.
7. The Organizations Involved in an Order
Famkilo uses Shopify commerce infrastructure. Shopify may handle information connected with browsing, carts, checkout, accounts, and order administration according to the services involved.
Other parties may receive information relevant to their role: payment providers need transaction details; delivery services need recipient and address information; and operational providers may support customer communications, security, or website maintenance. Where optional analytics or advertising technologies are enabled, relevant online identifiers and interaction information may be processed by those providers.
Some organizations act as service providers on our behalf. Others determine particular processing activities independently and issue their own notices. We may also disclose information in response to lawful requests, to investigate fraud, to protect rights or safety, or in connection with a lawful business transaction, subject to relevant safeguards.
8. Cookies: Essential Functions and Optional Uses
Cookies and comparable technologies can help keep items in a cart, maintain a session, and protect checkout. Other technologies may support preferences, website measurement, or advertising if the relevant functions are in use.
You can manage many cookies through your browser, although blocking those needed for essential shopping functions may affect website operation. Consent or other controls for non-essential technologies apply where required by law and as provided through the available website settings.
9. Advertising Choices and Global Privacy Control
The website provides a Your Privacy Choices page explaining certain U.S. privacy rights concerning data sharing or targeted advertising:
https://famkilo.com/pages/data-sharing-opt-out
Depending on applicable law, some disclosures associated with advertising across different websites may be classified as a sale, sharing, or targeted advertising. Where you have an applicable opt-out right, you can follow the available privacy-choice instructions or email service@famkilo.com for assistance.
Where required by applicable law, a recognized Global Privacy Control signal is treated as a request to opt out of qualifying processing for the relevant browser and device. These choices do not ordinarily stop the information processing needed to complete an order or comply with legal obligations.
10. Information Beyond Your Home Country
Commerce infrastructure, payment handling, and delivery can involve organizations operating internationally. Personal information may therefore be processed or accessed in countries other than your own. When an international transfer requires specific protections, appropriate legal safeguards are used in accordance with applicable requirements.
11. Retention Based on Purpose
Different records have different purposes and retention needs. Transaction data may be retained for tax, accounting, payment disputes, and customer rights; support correspondence may be kept while an issue is resolved and for an appropriate recordkeeping period; security data may be retained for investigation and protection; and marketing preferences may be maintained to respect communication choices.
When data is no longer reasonably required, it is deleted, de-identified, or otherwise managed in accordance with law. Legal retention duties and recognized exceptions may prevent immediate deletion in some cases.
12. Protecting Information
Reasonable technical and organizational safeguards are used to reduce risks of unauthorized access, loss, alteration, or disclosure. Service providers may apply additional safeguards to their own activities. No internet-based system offers an absolute security guarantee; customers should protect credentials and avoid sending unnecessary sensitive details.
13. Privacy Rights
Depending on where you live, privacy law may give you rights to request access, correction, deletion, or a portable copy of eligible personal information. Rights may also include restricting or objecting to certain processing, withdrawing consent, opting out of qualifying targeted advertising or sharing, appealing an eligible decision, or complaining to a regulator.
Rights vary by jurisdiction and may be subject to reasonable verification or lawful exceptions, including obligations to retain records. We do not unlawfully discriminate against customers for exercising applicable privacy rights.
14. How to Make a Request
To exercise an applicable privacy right, email service@famkilo.com and describe the request. Include enough information for us to locate relevant records, but avoid unnecessary sensitive details. We may need reasonable identity verification before disclosing, changing, or deleting information. Requests are reviewed within the periods required by applicable law, with explanations when legally necessary.
15. Children, External Websites, and Policy Changes
Famkilo serves general online shoppers and is not directed specifically to children below the applicable age of consent. We do not intentionally solicit children's information where prohibited by law. Parents or guardians may contact us with a concern.
Links to independently operated websites may lead to different privacy practices. Review those providers' notices before submitting personal information to them. We may update this policy as services or legal obligations evolve and will provide additional notice or consent when required.
16. Privacy Contact and Business Information
Operating Company: Haikou Cuixi Network Technology Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKCJ78X81
Company Address: Room D020, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@famkilo.com
Contact Phone: +86 15924631587
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://famkilo.com