Contact Us
A Useful Answer Starts With the Right Details
Whether you are comparing two products, trying to locate a parcel, or wondering what happens after a return request, we want you to know how to reach Famkilo. You do not need to have placed an order to ask a question about an item on our website.
Last updated: November 11, 2026
Questions We Can Help With
Our support channels cover product information, order confirmation, payment-status inquiries, shipping updates, delivery problems, cancellation requests, returns, exchanges, refunds, and concerns about a damaged or incorrect item.
For an order-related question, include your order number and the email address used at checkout. This makes it easier to locate the correct purchase. If an item has a problem, a concise explanation and clear photographs of the item or packaging can help us understand what occurred.
Email Us
The best place to send a written inquiry is service@famkilo.com. Email allows you to describe the situation and attach relevant order information. Please avoid sending complete card numbers, payment security codes, or account passwords.
Call During Support Hours
Our contact number is +86 15924631587. Customer service hours are Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time). Messages received outside these hours can be reviewed during the next service period. The time needed to resolve an issue depends on its nature and whether a third party, such as a delivery company, needs to be consulted.
If You Need to Return Something
Please contact us before posting merchandise back. If a return is appropriate, we will explain the relevant procedure and provide the authorized destination. The business address below identifies our operating company and should not be assumed to be the place where returns are received.
Our Return & Refund Policy explains the request window, eligibility, shipping responsibility, and repayment process. For delivery estimates and tracking concerns, please see our Shipping Policy.
Business and Contact Information
Operating Company: Haikou Cuixi Network Technology Co., Ltd.
Unified Social Credit Code (USCC): 91460000MAKCJ78X81
Company Address: Room D020, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province
Support Email: service@famkilo.com
Contact Phone: +86 15924631587
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://famkilo.com