Shipping Policy

From Confirmation to Delivery
The date you place an order and the date a carrier starts moving it are not necessarily the same. This policy separates preparation from transportation so that Famkilo customers can better understand estimates, shipping charges, and the steps available when a package is delayed.

Last updated: November 11, 2026

1. Preparation Before Shipment
   We normally process purchases within 1–3 business days after successful payment confirmation. Order preparation can include checking payment status, confirming purchase details, and arranging dispatch. Business days generally exclude weekends and applicable public holidays.
   An address problem, payment review, inventory issue, or unusual order volume may delay processing. Where an important issue needs attention, we will contact you using the details supplied with the order.
2. Time With the Carrier
   Once dispatched, a parcel generally has an estimated transit time of 7–15 business days. That estimate begins after dispatch, not when you place the order, and does not include the processing period above.
   Arrival can be affected by destination, transport connections, customs inspections, weather, seasonal demand, and local service disruptions. The estimate is not a guaranteed delivery date. Applicable legal rights concerning timely delivery remain unaffected.
3. Where We Ship and What It Costs
   We ship to the following countries and regions: United States, United Kingdom, Canada, Australia, Germany, France, Italy, Spain, Netherlands, Poland.
   Shipping fees will be calculated and displayed at checkout based on your delivery destination and the total weight of your order.
   Free shipping is available for orders that meet the minimum order threshold shown at checkout. The free shipping threshold varies by destination. If your order subtotal does not satisfy the requirement, standard shipping rates will apply.
   We reserve the right to suspend shipping service to any country or region at any time due to logistics restrictions, regulatory changes or carrier limitations.
4. Tracking Updates
   Where a carrier provides tracking, shipment information may be shared with the email used for the purchase. A newly issued tracking number may take time to show its first scan, and later scans may not appear immediately. If tracking appears unusually inactive, send your order number to service@famkilo.com so that the available shipping records can be reviewed.
5. International Customs Matters
   International shipments can be subject to import duties, taxes, inspections, or clearance-related charges. Whether such amounts are prepaid depends on what is disclosed at checkout and the destination rules. Where charges are not collected at checkout, the recipient may be required to pay them under applicable law. Customs procedures can also affect delivery estimates.
6. Address Corrections and Failed Delivery
   Please check the recipient name, street information, postal code, and contact number before submitting payment. If you notice a mistake, contact us quickly. An address change may no longer be possible after dispatch. Any costs or available remedies will be assessed according to the circumstances, the disclosed terms, and mandatory consumer protections.
7. When Something Goes Wrong
   For a delayed or missing package, first review available tracking and then contact us if the concern remains unresolved. We will review the available shipment information and work toward an appropriate resolution. Rights relating to non-delivery under applicable law remain in place.
   If a parcel arrives damaged, contains an incorrect item, or is missing parts, tell us as soon as reasonably possible. Include the order number and photographs where useful. Depending on the circumstances and applicable law, appropriate remedies may include replacement, repair, refund, or another legally required outcome.
8. Split Deliveries
   Some orders may arrive in more than one parcel when fulfillment requires it. Separate packages may have different tracking numbers and delivery dates. Charges must remain consistent with the amounts disclosed during checkout.
9. Shipping Assistance and Business Information
   The business address below is supplied for identification of our operating company. It should not be treated as a shipping warehouse or an authorized return destination without express instructions.
   Operating Company: Haikou Cuixi Network Technology Co., Ltd.
   Unified Social Credit Code (USCC): 91460000MAKCJ78X81
   Company Address: Room D020, Room 1116, Building 10, Guoxingcheng, Zone B, Dayingshan East 2nd Street, Lantian Street, Meilan District, Haikou, Hainan Province
   Support Email: service@famkilo.com
   Contact Phone: +86 15924631587
   Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
   Website: https://famkilo.com/